PRIVACY POLICY

Vale Royal Falconry is making it easier for you to find out how we use and protect your information and personal data. We understand the importance of your privacy and we are firmly committed to using information supplied by our customers in a responsible manner to align with the principles of the new EU General Data Protection Regulation that comes into effect May 25th 2018.

How do we collect information from you?

We obtain information from you when you use our website, for example when you purchase a gift experience voucher on line, or if you email or call or meet with us regarding a booking enquiry.

Vale Royal Falconry will only process your data where you have given clear consent for us to use information for a specific purpose, undertake a contract, or where we have a legal obligation to process information to comply with the law.

What type of Information is collected from you?

The personal information we collect from you might include your name, address, email address, and telephone number. 

If you make a purchase on line or over the phone, your card information is not held by us, it is collected by our 3rd party payment processors ‘Paypal’ who specialise in the secure on line capture and processing of credit / debit card transactions.

How is your information used?

We may use your information to:

  • Process an order that you have made and post a card and gift voucher to your chosen delivery address.
  • Store your information regarding your order for 12 months voucher validity.
  • Process an enquiry you have made to us and reply by email or telephone call.
  • Capture you name and contact telephone number when booked in the diary for an experience day.
  • Seek your views or comments on the service we provide.
  • Send you communications that may be of interest to you if you have registered for our newsletter. This may be an email about forthcoming events or special offers or the services we provide. 
  • Contact our customers relating to past, present and future sales.
  • Collect payments and send invoices.
  • To register you for a 3rd party certificated technical award if you have undertaken a course and assessment of which you give consent and details are held for 3 years.

Who has access to your information?

In house Directors of Vale Royal Falconry who will process your request.

We will not sell or rent your information to any third parties.

We will not share your information with any third parties for marketing purposes.

Your contact name and email information will only be used with your consent for in house marketing emails directly from Vale Royal Falconry.

Your Choices.

You have a choice about whether or not you wish to receive information from us. If you do or do not want to receive direct marketing communications from us about our special offers and services, then you can select your choices by ticking the relevant boxes during our order process. 

You will only receive an email from us as you have purchased a gift voucher on line, or requested that you be added to our mailing list.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@valeroyalfalconry.com

If you wish to receive details of personal data held about you by us, or wish to rectify, restrict or to have the information destroyed then you may write to request this – there may be a fee for this service but you will be advised at the time of your request if this is relevant to your circumstances or not. Please write to Vale Royal Falconry, Sandycroft, Warrington Road, Acton Bridge, Cheshire, CW83QB.

Security.

We are committed to ensuring that your information is secure and have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and manage in house.

If in any event we feel that the data has been compromised, lost or stolen we will immediately inform all interested parties and take immediate action to mitigate the compromise.

Cookies.   

We use ‘cookies’ on this website to help us identify which pages are being used by visitors to our site in order to help us make improvements. A cookie is a small, unique text file that is saved on your hard disk by a website. These cookies do not contain any personal information. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline or restrict the use of cookies if you prefer.

Links to other websites.

Sometimes we may share information and useful links to other websites. This information is supplied in good faith in case it is of interest or use to our website users. Vale Royal Falconry is not responsible for the content or functionality of any external websites where we may have a hyperlink to and suggest that you exercise caution and look at the privacy statement applicable to the website in question.

CCTV, digital recording and photography.

CCTV is used around the Vale Royal Falconry Centre grounds in order to prevent crime, in the interests of health and safety and to help us unsure the highest standards of care for our visitors.

You are welcome to take photographs of your experiences with our birds and animals, however we kindly ask that visitors make every effort not to adversely affect another visitor’s enjoyment of an activity (for example obscuring someone else’s view in order to capture an image) and be careful not to capture other visitors in your pictures without their permission.

Any photographs or digital images made during a visit to Vale Royal Falconry Centre may only be used for personal use, and not for sale and profit without our permission. The use of video recordings, aerial drones, radio controlled helicopters and UAV devices are strictly prohibited.

Review of this notice.

We keep this notice and our policies under regular review every 12 months. This notice was last updated April 2018 and we reserve the right to add, modify or remove portions of this privacy notice when we believe it is appropriate to do so.